Privacy Policy

Effective Date: 23 August 2026

Company: The Payton Group Ltd

Website: http://www.paytongroup.uk

1. Who We Are

The Payton Group Ltd operates as an Environmental Consultancy & Contractor and a General Maintenance Services Provider based in Welwyn Garden City, Hertfordshire.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Payton Group Ltd is the data controller responsible for your personal data. We are registered with the Information Commissioner’s Office (ICO) under registration reference ZC193891.

PDF

If you have any questions about this privacy policy or how we handle your information, you can contact us directly through our website channels.

2. What Personal Data We Collect and Why We Collect It

We collect information to provide high standards of property care, deliver environmental and consultancy services, and respond to client enquiries effectively.

  • Enquiry and Contact Data: When you complete a contact form, request a quotation, or book a service, we collect your name, email address, telephone number, and property address or details. Our lawful basis for processing this data is performance of a contract or taking steps prior to entering into a contract, as well as our legitimate interests in responding to business enquiries.
  • Client Communications & Service Records: If you engage us for general property maintenance, consultancy, or structured maintenance packages, we retain records of our correspondence, site notes, and invoices. Our lawful basis for this processing is legal obligation (for tax and accounting) and contract performance.
  • Technical Data: Like most websites, our server logs automatically collect standard technical information (such as your IP address, browser type, and operating system) for security purposes and site performance optimisation. Our lawful basis for this is our legitimate interest in maintaining the security and integrity of our website.

3. Cookies

Our website uses minimal cookies to ensure proper functionality and security. You can choose to disable cookies through your individual browser settings at any time.

4. Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., maps, videos, or images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the third-party website, which may collect data about you, use cookies, and monitor your interaction with that embedded content.

5. Who We Share Your Data With

We respect your privacy. We do not sell, trade, or rent your personal information to third parties.

We will only share data where strictly necessary:

  • With trusted subcontractors or team members directly assisting us in fulfilling a project or service at your property.
  • To comply with legal obligations, tax laws (such as HMRC requirements), or regulatory authorities.

6. How Long We Retain Your Data

  • Enquiry Data: If you submit an enquiry that does not result in a booking, we retain your information for a reasonable period to handle follow-ups, after which it is securely deleted.
  • Client Records: Invoices, contracts, and project history relating to our services are retained for 6 years to comply with UK tax, accounting, and insurance requirements.

7. Your Data Protection Rights

Under UK data protection law, you have several rights regarding your personal data, including:

  • The right of access: You have the right to ask us for copies of your personal data.
  • The right to rectification: You have the right to ask us to rectify personal data you think is inaccurate or incomplete.
  • The right to erasure: You have the right to ask us to erase your personal data in certain circumstances (subject to our legal obligations to retain records).
  • The right to restrict processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • The right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us directly.

If you have any concerns about our use of your personal data, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns first, so please contact us in the first instance.

8. Changes to This Policy

We keep this privacy policy under regular review. Any updates will be published directly to this page. This policy was last updated on 23 August 2026.